Refund Policy

Refund Policy

30 Day Risk Free Trial

EzMedicalAlert.com proudly stands behind the premiere Personal Emergency Response System service in the United States of America by offering you an Unconditional Guarantee, and a 30 -day risk free trial . Since EzMedicalAlert.com is committed to our customer's total satisfaction, we guarantee that in the unlikely event that a customer is not 100% satisfied with the EzMedicalAlert.com personal emergency response system, or the monitoring of the system , within 30 days of the order, EzMedicalAlert.com will credit your account once the product(s) are returned to EzMedicalAlert.com. All original packaging/warranty cards, etc must be included. Buyer must call or e-mail expressing a desire to return the order for a full-refund to our customer service center, and the return package must be postmarked within 30 days of placing the order.

Buyer remains responsible for all shipping costs from and to EzMedicalAlert.com. EzMedicalAlert.com will provide for return shipping, or buyer can use carrier of their choice. If Buyer chooses to select their carrier of choice, the item(s) must be insured with the carrier returning it to us. All shipping costs are non-refundable. (We cannot refund on items lost or damaged by the carrier who is responsible for returning the items to us. i.e. if you return an item to EzMedicalAlert.com and EzMedicalAlert.com never receives it, EzMedicalAlert.com cannot refund you on it. Please insure all returns for your safety.) EzMedicalAlert.com reserves the right to charge a replacement fee if the order is returned without it's original packaging, warranty card, instructions or is missing any parts it was originally sold with. Please call EzMedicalAlert.com for a Return Merchandise Authorization (RMA) number at (877)747-2263. Modification of any item(s) voids this guarantee. After the 30-day risk free trial period, no refunds will be offered.

Refunds

Applicable refunds typically issued within 30 days of the date EzMedicalAlert.com equipment is received in our office. The EzMedicalAlert.com equipment is inspected for missing items (original box, correct RJ11 phone cord, etc.) as well as damages (i.e. phone cord chewed by a pet, liquid spilled into the EzMedicalAlert.com, etc). Missing items and damages are deducted from applicable refunds.

EzMedicalAlert.com customers paying with credit card will have a credit issued to the credit card used for the most current payment, if the credit is issued within 90 days of payment. If refund is issued after 90 days, a refund check will be issued. EzMedicalAlert.com customers paying with an automatic withdrawal from checking account will be issued a check, which will be mailed to the address shown in our files as the person responsible for payment.

Annual and Quarterly Contract Cancellations

Since circumstances for individuals can change quickly and unexpectedly, customers selecting Annual or Quarterly payment plans may cancel prior to the end of the contract period. However, there is a Contract Cancellation Fee and a monthly charge for the EzMedicalAlert.com at the regular Monthly rate (currently $28.95 per month) until the EzMedicalAlert.com is received in our office.

EzMedicalAlert.com Customer Service Department.

Toll free (877)747-2263

Business hours, Monday - Friday 9:00 am - 5:00 pm, Eastern Standard Time,